It has been a long time coming, and it is 26 days longer than stated on our invoice, but we have finally collected our Elddis Accordo 120 Brownhills’ special, the “Evolution” and got it parked up on the driveway.
Having never bought a brand new vehicle before we weren’t too sure what to expect in the handover/demonstration, a process we were told to allow two hours for, and I have to say that it was a weird experience.
First off we had to go and see the salesman who sold us the vehicle. We transferred the funds earlier in the week and didn’t have any finance to sort out, and we didn’t have a trade in so this part of the process was totally pointless and a waste of time. The salesman basically said hello made small talk (which was not only painful but also took up valuable time) and then took us outside to the person who was to show us where everything was and demonstrate how everything works. We had the last handover slot of the day and didn’t get outside for the handover until a little before four o’clock.
The handover started very well and we started off with the outside of the vehicle. We were shown how the sun canopy works, how far we could extend it before we needed to extend the legs and avoid any damage and stress on the mechanism, when not to use the canopy etc. etc. We were shown the gas system and how to operate it, where the water tanks were and how to drain them, where the fridge ventilation covers were and how to remove them, where the leisure battery was and how to charge it etc. etc. The bloke dealing with the handover was thorough, was keen for us to ask questions and gave us quality answers. It was clear the bloke dealing with the handover was an experienced motor homer and knew his stuff. During the demonstration we were given little hints and tips, such as applying silicon grease and not Vaseline to preserve the rubber seals, charging the battery for twenty four hours once a week during the winter to prolong the life etc., that we hadn’t even thought about. The outside demonstration was invaluable, and we learned loads although there was a lot of information and it was clear we needed to get the handbooks and user manuals out.
With the outside done it was time to move inside and the habitation part. As we stepped in the Accordo 120 the bloke dealing with the handover instantly kicked his shoes off (without us saying anything) which impressed me. I always remove my shoes before entering anyone’s home (including my own) and I expect others to do the same, however I know not everyone shares my views on this and always wear their shoes inside, so I was pleased that none of us were wearing shoes inside the van.
The demonstration of the interior started off just as thoroughly as the exterior and we were shown how to prime the gas system, how to prime the water system, how to operate the cooker, hob, fridge, heating system etc. Everything was going really well until it came to the electric hotplate on the cooker, which didn’t want to work. The bloke doing the handover carried out some trouble shooting to isolate the issue, which started to take a lot of time. We needed to get to the shop to buy some accessories, and with time ticking away and the shop shutting shortly we suggested going and getting the accessories whilst the van was moved to the workshop to see what was going on with the electric hotplate.
We disappeared off to the shop and when we returned the whole mood had changed. The bloke doing the demonstration had lost interest, he was rushing through everything, he didn’t ask us if we had any questions and he didn’t give us any more of his useful tips and tricks. What’s more is he kept looking at his watch and checking the time.
Whilst we didn’t know it at the time, everything was due to close at five and the bloke doing the handover demonstration was under the impression everything was due to close at five thirty (like it does from Monday – Friday) so he had to rush the end bit to “squeeze” everything in. The final rushed part of the demonstration was, in all honesty, a total waste of time and we got nothing out of it. The end part of the demonstration was done so quickly we didn’t have time to take anything in so I was quite relieved when we kept being told “It’s all in your handbooks and the manuals” as I knew I could read up on everything later. The final part of the handover was a big disappointment, and because of this it ruined the experience.
Brownhills said we needed two hours to go through everything yet they still booked us in at 3.30pm for the handover. What was the pint of this?!? Brownhills booked us in for a handover they knew couldn’t be done properly within working hours, and we suffered as a result. Having spent several thousand pounds with Brownhills (and potentially spending however much more in the future – with servicing, repairs, accessories, future motor home purchases etc.) I have to say that I am not overly impressed with this and I now question whether it is worth using Brownhills in the future.
There is an Elddis dealer around 20 miles away from us, and another 45 miles away from us so I am thinking about using one of these instead. I mean, why do a 239 mile round trip to Brownhills when I can do a 40 mile round trip to a local dealer who I have had dealings with before and was not impressed with or a 90 mile round trip to another dealer who I have never had dealings with before and is meant to be very good?
I think I am going to have to monitor the Brownhills situation and see how future dealings go with them……..
About the author
A total motor home newbie with a six year camping background in a folding camper. A keen blogger sharing my experience of researching, choosing, buying and owning a motor home. and every thing that goes with it.
The Motor home