When we ordered our Elddis Accordo 120 from Brownhills we were going to use Brownhills for all servicing and repair work. Even though we live a few miles from Newark (it is a 220 mile round trip) our thoughts were that if we remain loyal to Brownhills we could build a long lasting relationship and use the firm for future motor home purchases too. This was the intention, however recent events have started to make me think otherwise………..
During our first trip out in the Accordo 120, which was a long bank holiday weekend break at Walnut Lakes campsite, Lincolnshire we encountered a few water related issues (which my wife calls the “motor home water woes”) that we needed to sort out. Most of the issues were because of the crap (i.e. nasty, but not cheap) accessories recommended we bought, however some of the issues were more inherent with the motor home.
During that trip the water pump refused to turn itself off when we turned the taps off, and continued whirring away until we hit the master switch. At this time the pump was very noisy and seemed to be working very hard. On inspection we discovered the water tank was empty (even though the water gauge indicated the tank at half full). We filled the tank and the pump sorted itself out, however I don’t know how much damage we have caused by continuously turning the master on and off together with the taps whilst stressing and trying to rectify the problem. This problems showed me and the wife just how little we know and how vulnerable we are.
Just recently, the habitation door decided it was going to fail for no good reason, and no matter how hard I slammed it, how gently I tried to nurse the lock in the latch etc. I could not get the damn thing shut let alone locked. It wouldn’t have been a huge catastrophe had it not been raining, but when the door failed it was peeing down with rain and this was getting in to the inside of the motor home making it sodden wet. After several minutes of messing around with it the door suddenly decided to click in to place and close properly, and we have no idea why. We were told during the handover that the door was “stiff” although it will be fine after a bedding in period. We weren’t told that this could mean the door failing altogether though! Sorting the door turned out to be a simple fix, however we were all poised to jump in the motor home and make the 220 mile journey to Newark and back to let Brownhills have a look and (hopefully) sort the problem for us.
In addition to the above there are other bits and pieces I want looked at and a trip to Newark is a long way to get them done. For example theTV bracket is high, and I fully understand why but it is too high as is the viewing angle, and considering the bracket head isn’t adjustable the picture is awful. Basically, if we want a good picture we have to move the TV and sit it on the kitchen worktop, which totally defeats the idea of having the wall mounted bracket in the first place. I mean, you can’t travel with the TV in the wall bracket and it can only be used to “hold” the TV when on site – so it is pretty pointless.
I know things are going to go wrong with the motor home and I know that these are going to be small and silly things that won’t take too long to sort out. These are going to be the sorts of things that practical people and those who enjoy tinkering with things can easily do, but I am not one of these people. I work in an office, my DIY skills are crap and technical stuff washes right over me. Give me a laptop and some financial records and I can put together a set of accounts and a tax return, but give me a hammer and I am totally out of my comfort zone, and pretty much stuffed.
When these small issues occur I can’t up sticks and take a 220 mile round trip to Brownhills – it will end up costing an absolute fortune and also put unnecessary miles on the motor home. With this in mind it has become obvious that I am going to have to establish a rapport and relationship with a local dealer to look after the motor home. Fortunately, there are a few around my way and I have two in particular in mind. It’s just how it will affect the Elddis warranty if I go elsewhere to Brownhills. This is something I am definitely going to have to look in to.
I don’t want to use a local dealer for the small issues and Brownhills for the major servicing, repairs and habitation checks because that is not how I operate. I want a local dealer to do absolutely everything and not just get lumbered with the small stuff where there is little money to be made.
About the author
A total motor home newbie with a six year camping background in a folding camper. A keen blogger sharing my experience of researching, choosing, buying and owning a motor home. and every thing that goes with it.
The Motor home