Being a member of an active Elddis forum I frequently see posts from disgruntle Elddis owners slating the build quality of their Elddis motor home. I have noticed that there are a few models that keep coming up time and time again, but it appears there are quality issues across the entire range and it is the newer models that seem most affected.
Late 2016 models through to brand new models seem to be plagued by many quality control issues, which simply shouldn’t arise. I appreciate that Elddis has recently been bought out by Hymer and the period of time whilst the deal was going through would cause stress and strain on all Elddis employees (from top level management right down the hierarchy to the trainees) but this is no excuse for shoddy workmanship and throwing the motor homes together. At the end of the day the buyers of these motor homes have already pre-ordered and paid a substantial amount of money for them. These buyers have worked hard, saved up and have had to make sacrifices to get their Eldiss motorhome, and the people building it for them just chuck them together.
It seems that Elddis workers have lost their sense of pride in what they do and no longer care about the finished product, which is a real shame. I looked at several older Elddis models when I was looking to buy a motorhome, and I have to say the quality of the finish was very good. Sure, I saw some shabby motorhomes but the motor homes that weren’t subjected to abuse looked real good. When I was looking around the older Elddis motorhomes and saw for myself how well they had stood the test of time I instantly knew an Elddis motorhome would suit me.
All vehicles will suffer those little niggles which need to be put right, but it seems that Elddis motorhomes have an awful lot of niggles and issues. Leaking skylights, heating systems that fail on the first use, bike racks falling off, compartment doors that won’t open when the bike rack is in use…….. the list goes on and on.
One of the most common causes of complaint is the overall finish and bits and pieces falling off, de-lamination and excessive rattles and squeaks. No motorhome is silent, and it is unreasonable to think they ever will be, but new Elddis motor homes seems to be exceptionally noisy.
My Elddis Accordo was built in early 2016, which is just before the quality went right down the pan. I have had several niggles with my Elddis motorhome and I have to say that I am disappointed with the overall finish and attention to detail, but I feel that I am fortunate that I have not had the problems other Elddis motorhome owners have had with the later models. I appreciate that my Elddis Accordo is a “cheap” motor home but this is now excuse for poor workmanship. Okay, my Accordo didn’t have the £60K plus price tag of other Elddis motorhomes but let’s put it in to perspective here……… The Accordo is a small 6m van and not a 7.5m – 9m van like some of the other Elddis models, but it was still very expensive.
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The popularity of motorhomes has gone through the roof over the last couple of years and Elddis couldn’t have picked a worse time to let the quality standards slip so much. Combine more people buying motorhomes with the social networking sites and owner groups, full of people only too willing to share their thoughts, opinions, experiences and woes and it is easy to see that if Elddis doesn’t do something soon the brand is going to die. Elddis needs to do something drastic and get its owners back onside because it’s not just current owners who are very unlikely to buy another Elddis motor home again when the time comes to upgrade……
I have seen posts from people on the Elddis forum researching which motor home to buy asking questions about the problems and issues with Elddis motorhomes, and the owners are telling them straight. The problem is the Elddis owners with serious problems with their motorhomes (and there are lots of them) are focusing on the “bad and ugly” and not mentioning the good. The Elddis owners with an axe to grind are using social media and groups to air their dirty laundry and, from what I have seen, this is dissuading potential Elddis motorhome buyers. On more than one occasion I have seen posts from non-Elddis owners thanking the group for their help and confirming to them that an Elddis motorhome is not the way to go.
The thing that surprises me is that Elddis are silent on the matter. If it were my business, and my livelihood on the line I would be active on the forums, I would engage with disgruntled Elddis owners, I would try and do something about it and I would publicise the fact that I was trying to make good the damage that has happened. Losing one generation of customers is one thing, but losing potential customers because I couldn’t be bothered to sort out existing problems is another thing altogether. Elddis are totally mute on the subject and seem to have their heads stuck in the sand hoping the problems will simply disappear.
With the popularity in motorhomes increasing exponentially the existing market players are upping their game and it’s not going to be too long before other players start bidding for market share. If Elddis don’t react and do something about this, and at the moment they don’t seem to be, they are going to be left behind and the brand will simply become a has been and disappear. I for one really hope this doesn’t happen, but I think it is going to and I don’t think it is going to be too far in the future either.
About the author
A total motor home newbie with a six year camping background in a folding camper. A keen blogger sharing my experience of researching, choosing, buying and owning a motor home. and every thing that goes with it.
The Motor home