Buying a motor home is a big investment and you need to make sure you buy your motor home from a good and reputable dealer. Unless you’re technically minded and competent you will need help, advice and assistance from your dealer therefore it is imperative you choose your dealer wisely.
There are plenty of good and reputable dealers out there, and you can easily find these on any motor home forum. A good dealer isn’t always the cheapest or the one who will throw in the most extras, so don’t choose a motor home dealer on this basis.
When it comes to buying a motor home the after sales service and support is far more important than the purchase price. You will be taking your motor home to the dealer a lot during ownership and you have to take this in to consideration. When things go wrong, and they will, you will need to take it to the dealer to get it sorted. If the dealer is miles away this is going to cost in both time and money. If your dealer doesn’t care about helping you maintain your motorhome this is going to cause nothing but stress – trust me as I have been there and done that.
I know what it is like to buy from the “wrong” dealer and it was a huge mistake. When I was looking at a motor home I thought a big dealership with loads of choice was best. I thought a big dealer with a large showroom and lots of sales staff running around was best. I thought a dealer that was well known nationwide was best. I got suckered in by a large national dealer with a large advertising and marketing budget and I took it all – hook, line and sinker. The dealer I bought my motor home from was Brownhills in Newark and if I could turn back the clock I wouldn’t have even entertained looking at their motorhomes let alone buying one from them.
Initially, I was very impressed with Brownhills and the salesman didn’t have to do too much work to get me to sign on the dotted line. When it came to the after sales service and dealing with the niggles and issues that arose very early on in the ownership of my Accordo, i.e. as soon as I got the van home, that’s when I soon discovered Brownhills are not all they are cracked up to be and as soon as Brownhills had my money they lost all interest.
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I had several issues early on and, to put it bluntly, Brownhills didn’t give two s***s! Issues included missing curtain rail, damaged/burnt upholstery, habitation door problems, repair quote (the damage was my fault), de-lamination, ill-fitted bathroom door and damaged table. Getting Brownhills to sort out these issues was a frustrating experience that caused a lot of stress, strain and almost divorce.
If you want proof just how bad Brownhill’s after sales service is take a look at the following:
Fortunately, I have found a small Elddis dealer close to where I live who is absolutely brilliant. This dealer is friendly, helpful and only too happy to give help, advice and tips whenever they are needed. If I am out in the motor home and have a problem I can call the dealer and speak to an engineer to trouble shoot problems, something I have had to do on more than one occasion. I feel guilty that I didn’t buy my Accordo from my local dealer because I would much prefer to give them my hard earned money than Brownhills! One thing is for sure, when I do upgrade (and I will have more than one more motor home before I pop my clogs – unless anything drastic happens of course) I will use this local dealer.
When choosing a dealer from which to buy your motor home don’t discount the smaller dealers because they often end up being better than the larger dealers. Okay, you may have to spend a little more with a smaller dealer but having to spend a little more in the first instance isn’t such a bad thing.
About the author
A total motor home newbie with a six year camping background in a folding camper. A keen blogger sharing my experience of researching, choosing, buying and owning a motor home. and every thing that goes with it.
The Motor home