When we collected our motor home I distinctly remember the bloke doing the demonstration saying “ooh that’s a bit tight, but don’t worry as it will loosen up with use” when he first opened the habitation door. Well, the habitation door problem hasn’t sorted itself………
During our first trip away in the Accordo 120 to Walnut Lakes in Lincolnshire we did have issues with the habitation door, and found it tight to open and also very difficult to close - requiring a fair amount of “slamming”. At the time we thought this was because it was new and that it would settle down with use, as we were told during the handover. Besides, we had so many other issues and problems during the trip (including water problems and drive away awning problems) that having to slam the door to close it was the least of our worries.
Last night, everything came to a head when I went in the motor home to get something and then couldn’t shut the door, and no matter how hard I slammed it the b****y thing simply wouldn’t shut. If it hadn’t been peeing down with rain and getting dark at the time I wouldn’t have been as bothered. As I am sure you have already guessed, I was getting pretty p****d off. There I was standing out in the rain (getting wet as I didn’t bother with a rain jacket) trying to make sure the inside of the motor home remained dry. Fortunately, the better half came out with the screw driver set, and after several minutes playing around we managed to get the door close and locked from the inside, having to exit from the cabin. It was too late to call the dealers, which in hindsight was a good thing because I was pretty angry and would have said something I shouldn’t, so it was time to hit the internet and the forums and see if this was a common problem, and what we could do about it.
The following morning my wife called the dealers to see if there was anything we could do, or whether we needed to make the 240 mile round trip to get the door looked at. The first person my wife spoke to at the dealers was the receptionist, who was less than helpful.
Initially, the receptionist told my wife to call back on Monday (i.e. during office hours). When my wife explained the situation, and the fact that we couldn’t close the door (I stupidly opened it) and wanted to speak to someone in the service department (the workshop is open 7 days a week) the receptionist stated there was no-one who would speak to her (the service team are working on vehicles only and not available to speak to general enquiries) so she advised to call back Monday or take it to the workshop. When my wife said the door wouldn’t close, and that we couldn’t drive it with the habitation door open (as detailed in the handbook and as we were told during the handover) the receptionist said she would email the service department and ask one of them to return the call.
After we ordered the motor home we had read the dealer’s after sales service wasn’t that good, but this was ridiculous. That said, we had to give them a chance and see if they returned the call or not.
In desperation my wife called Becks Motor homes, a dealer local to us. Becks are not authorized dealers, we didn’t buy our motor home from them and the only dealings we had with them in the past was when we went over to take a look at their Baileys 615 motor home, which we subsequently decided wasn’t for us.
Despite the above, the bloke from Becks was very helpful and took the time to go through the door handle, the door latch etc. and how everything worked over the phone. The bloke also re-assured her the latch (i.e. expensive bit) sounded like there was nothing wrong with it after a bit of trouble shooting. The bloke said a big problem with motor home doors is with the latch itself, the trim surrounding the latch (which often gets in the way) and the rubber seals around the doors (which are stiff but soon bed in after time and use). We were advised to spray a bit of oil in the door lock to make sure it was lubricated, leave the latch (i.e. don’t adjust it) and that rather than slamming the door gently push it half shut and then firmly push it the rest of the way home. We were told to persevere with it for a few weeks, and if it didn’t get any better to take it to them where they would have a look – if we wanted to rather than drive all the way to dealer from whom we bought the motor home. This is what you call service – and we aren’t even Becks customers. It’s a real shame Becks isn’t an approved Elddis dealer because I would be using them like a shot.